Sweetwater

If you’re searching for a company founded on passion where you can accomplish the best work of your life, then join our hardworking, talented team — and the #1 online music retailer in the country — and see why we call a career at Sweetwater the Full-time Dream.

Why Choose Sweetwater?

At Sweetwater, we have one single goal in mind: to make you a satisfied customer.
That single focus, driven from every aspect of the company's operation, is the key to our ongoing success. If you're a satisfied customer, you'll come back to us when you have additional gear needs in the future, and you'll tell your friends about us.

Then if we can make them satisfied customers, the cycle continues.

Doing the right thing...since day one.

It seems so simple: just make your customers happy!

In fact it takes a lot of hard work to make it happen — but not everyone is willing to make that effort. That very simple concept is the reason Sweetwater was founded in the first place. Since 1979, founder Chuck Surack has committed to "doing the right thing", and this belief is at the core of Sweetwater's identity, ethics, and practice.

Everyday Life at Sweetwater

In addition to these special events, Sweetwater employees enjoy daily benefits that add to our happiness and quality of life. Some of those include:

- full restaurant with both indoor and patio seating
- fitness center
- full-time personal trainer
- free arcade with video games, pool table, ping-pong, Skee-Ball, and pinball
- racquetball court
- concierge service
- DVD/video games lending library
- ability to purchase gear at company cost
- salon with hair stylists/chair masseuses
- dry-cleaning pickup
- postal services
- ATM

The Passion for Music Continues After Hours

In their free time, many Sweetwater employees pour their creative energies into a wide variety of music and audio projects. At any given time, you'll find our employees:

- building and using personal recording studios
- playing in bands
- engineering live sound
- involved in worship and church groups
- having jam sessions
- participating in open-mic nights
- Community Involvement

Our team members come to live and work in Fort Wayne from all over the country, and their diverse backgrounds are evident in their many and varied outside activities. Many get involved in community projects, in which the company also takes a very active role. Others volunteer, get involved in the arts community, sports leagues, houses of worship, etc.

When you tell people in the community that you work for Sweetwater, you are inevitably greeted with a smile and a shower of compliments. And you'll almost always hear, "Sweetwater? I've heard that's a great place to work!"

Who We Are

Since 1979, we've helped music makers all across the world build their dreams. We are a team of gear heads who are committed to doing the right thing for our customers.

We are musicians, engineers, producers, Julliard grads, Grammy winners, mothers, fathers, sons and daughters. We are diverse in our backgrounds and beliefs, but we're all bound by the same goal: Do the right thing, for the customer — and for each other. We strive to do the right things to facilitate a culture that is not only high performance, but also fun and stimulating.

Even with our remarkable growth, we insist on maintaining a "small company" feel and a personalized, family-oriented philosophy. We celebrate when we have a birthday, get married, welcome a new baby to the family, or buy a house. We celebrate each other and our hard-earned successes.

What We Believe

Our company motto is "Always do the right thing for the customer," the same holds true regarding the environment we provide for our employees.

At the heart of our success lies a concept we call "the Sweetwater Difference." It's not an empty phrase to us — it's something we live every day. It's more than just an attitude; it's an action plan for every task. Perhaps most simply put, it's a commitment to do the right thing for every one of our customers.

We truly value our customers. We place them first, in every situation. Whether they need advice, guidance, support... whatever it takes to ensure that they purchase the best product for their needs while providing unparalleled service and advice. Helping and caring for our customers is what drives us.

Where We're From

A great place to settle down for the long haul. A thriving arts & entertainment culture. A city of opportunity. We call Fort Wayne, Indiana our home.

While many of us are from all across the globe, we remain steadfast in our belief that Fort Wayne, Indiana is one of the greatest towns on Earth. It's where we choose to do business. It's where we choose to call home. Fort Wayne is truly a place where you can lay down roots, establish a career, and make your mark.

It's been named Top 10 in categories such as Best Places to Raise Kids, Safest Cities, Best Minor League Sports Towns, Best Minor League Ballparks, Best Cities for Economic Stability. Fort Wayne was recently ranked as the most affordable small city in America for homeowners. Our city isn't just a great place to move — it's a great place to settle down for the long haul.

We are very excited to share a tour of the brand new Sweetwater Music Store!

WHAT DOES A SALES ENGINEER DO?

We think of each Sales Engineer as their own store. The mission over time is to ultimately form a long term relationship based on trust, friendship, and integrity with somewhere between 3000 to 6000 customers who now become "your" customer. Think of it as becoming a dedicated professional adviser who is a true expert in the products we sell through our amazing training program. Other duties include:

- Complete our 13 week comprehensive training program for Sales Engineers, Sweetwater University.
- Making 80-100 outbound phone calls daily to existing customers, as well as forming relationships with new ones, to assist them in making their musical dreams come true
- Answering questions and giving advice on musical instruments and pro audio gear
- Educating customers on a wide variety of topics such as guitar tone and amplification, digital audio recording, MIDI and sound synthesis, drums, live sound and countless other topics
- Following up on orders or troubleshooting a gear issue in partnership with our Tech Support team to provide outstanding customer service
- Designing sound systems or selecting gear for churches, schools, recording studios, live venues and the like
- Constantly learning about new products and advising others, be they customers or team mates

Picture living in a community where it's safe to walk down the streets at night, with minimum traffic, clean air, the most affordable housing market of any city in the country, great schools, a thriving music scene, and countless other "quality of life" choices. Think about having a career you can grow with and an excellent benefits package, while receiving both the immediate and long-term satisfaction you've always wanted. 

WHO TYPICALLY APPLIES FOR THIS JOB?

- Recent graduates of a Music Technology, Audio Production or Music Business program --- or alumni of these types of programs with several years experience since graduation
- People with music industry experience in retail sales or as a manufacturer's rep, or who work in a recording studio or a live music venue, either as an employee or freelancer
- Gear Heads: people who love talking about the latest technology with others who share their passion
- Musicians: people who love performing or writing music that are now at a point in their life where they seek stability and a career (and are maybe tired of living on a tour bus or the uncertainty of "gig" money.)

WHAT DO WE LOOK FOR IN A SALES ENGINEER CANDIDATE?

- Smart, empathetic folks with strong people skills
- Great verbal and written communication chops
- A strong knowledge, and passion for, the gear we sell
- Words that describe a successful Sales Engineer: Driven, self motivated, proactive, entrepreneurial, disciplined, organized, servant mentality, patient, passionate